Account Creation
Once your account has been created we will send you an invoice for the first payment by Credit or Debit card to get your service setup and running as quickly as possible. If you are mid-way through a month when you subscribe and you are wishing to setup a service that you will only receive a percentage of in the first month your first invoice will be for the pro-rata amount until the end of the month plus one full month.
At the same time as your first invoice we will also send you an online direct debit mandate, once complete all future payments are then automatically taken on the 1st of each month by direct debit on a pre-paid basis. You only need to setup this one direct debit mandate with us, if you wish to add further services at a later date we can add these onto your direct debit payment.
Payment Dates
We take all subscription direct debit payments on the 1st of each month, all recurring subscription services are on a pre-paid basis. If you have more than one service with us you will still only receive a single invoice on the 1st of the month with each service individually itemised.
Cancelling a Service
If you wish to cancel any of your services please just let us know and we can cancel individual services from your direct debit. Alternatively, you can also very easily cancel the entire direct debit with your own bank, either online or in branch. We are notified automatically of a cancellation of your direct debit via your bank and take this as a request to close your account and services with us, but we will send you an email just to confirm this is what you want to do before we close down any running services.
